餉阡餉店游CTI撠獢蝞∠
雿箔IT撌乩鞊撖撠獢潛撽嚗銋蝺港Ｗ憿閫瘙箏憿賢摨西銝舐瑁嚗銝頝航粥靘蝬歴鈭Programmer , System Maintenance, System Analysis, System Designer, Senior System Administrator Project Manager 撌乩靽璈隤霅閮隤喲嚗 怠祉暸餉店蝬脰楝撅蝡; 隡璆剔垢冽嗥垢蝑閮箸祆嗉身嚗脰游閮Domain Know-how撠文嗆涉pplication游Contact Center Ｗ撠獢典獢銝剔敞蝛蝬撽銝瑞圈憪嚗雿憪蝯臭游蝣澆獢憪蝯嚗瘙脫捲銋銝憪蝬 How to do a good job and to be a good me! 靘圈瑕霈擃唬鈭亥銋憭亥嚗典敺鈭急 敹隤脩
望澆沌MP 撠獢蝞∠蝬鈭箄霅勗鞈撠獢蝬撽撠瘜典每all Center 摰Ｘ蝟餌絞撠獢嚗 隞亙停靘隢銝隢CTI ICT隞暻潭浚TI雿雓 ICT嚗 CTI Computer and Telephony Integration 餉阡餉店游嚗 ICT IT (Information Technical) and CT (Communication Technical) Converged鞈閮颱縑游嚗
CTI 航擃游撌亦 <銝>, ICT 臭璆剔雯頝舀函孵璅∪ <鈭>嚗鋆⊥隡璆剔雯頝臬撥隤輻舀雓 NGN Next Generation Network 唬隞隡璆剔雯頝/ 撖祇颱隞隡璆剔雯頝, Mobility Capability 涅CT 啣箸祆嗉身憒VOIP嚗 WiMAX or Wi-Fi 蝑舀氬
蝪∪桃隤迎銝 (CTI)豢餉店游蝔撘剁銝(ICT)箇雯/蝘餃/豢蝬脰楝Converged Markets嚗Call Center摰Ｘ蝟餌絞閫瘙箸寞臬沉CT 頞典Ｙ啣銝詨CTI 撠獢
單嘹CT 隡璆剔雯頝舀函孵璅∪舫銝拙僑芯頞典ｇ賊璆剔瘣餃隢憯隢詨隢餈堆憒餈餉血銝銝隞鈭頝舐澆隢憯 CompuForum-NGN Taipei 2007, 冽迨隞丘TI詨Call Center 撠獢銝蝬撽鈭怒
閬瑁銝頝券餉血閮拙之 Call Center撠獢嚗擐Ｗ靘芸折 (砍)隞亙憭 (蝡嗥剖)蝡嗥哨隞亙銝蝞∪折冽憭券賣餉血閮撠璆剜, 銋撠望航牧券拙之鋆∪芣撘瑁銝摰寞啁銵砌蝬撽嚗湔賜隤芣餉衣銝閮嚗閮⊿鈭閫餉佗臬芰函撠勗豢蝬脰楝餉店蝬脰楝銋臬芰函銝璅拇(2000撟港) 撠文嗅甇手
擐, 蝣箄撠獢格瘙敺嚗Call Center撠獢望澆詆onverged銵⊥餈澆砍詨折典遣蝡, 敹撠瘙憭撱Ｗ銵舀 ( 甇蝢嚗瞉單散蝑Call Center 閫瘙箸寞撌脫舀Ｗ蝝銵)嚗Call Center臭 3rd Party閫瘙箸寞嚗 雓IVR隤喃蝟餌絞 & 喟頂蝯梁蝡舀游嚗隞亙鞈摨急游& IT 蝟餌絞敺蝡舀游憒 : CRM摰Ｘ靽蝞∠ 蝑蝑瘙, 喲脰∟頃蝞∠(撱豢; 蝝隞嗅撱箄降貊)撠賊璆剖頠擃撌亦銝憭冽蝬撽撱 單澆恥嗥垢蝬剝蝞∠璆剖嚗箸潭遛頞喃拙拿靽鈭粹瘙拍嚗蝞∠撣訾誑蝔蝣勗撘脰嚗撠獢∪箔靽撖西釭銝砍(Virtual Team) 嗆嚗 蝬撣豢餉店霅(Conference Call); e-Mail靘敺孵摰霅啁皞蝞∠嚗撱箄降Call Center撠獢拙典獢敶Ｙ蝜銝脰嚗憟賣舐函潮蝬鈭箔蝯蝜嗆, 踹擃憸券芸擃憭望祉潛銋嚗單憭曄葦摮銋蝒
單潘 冽鞈皞券蝞批批臭漱隞蝭閬鈭行 Call Center 撠獢憭扯玨憿嚗撠文 Call Center 撠獢摰Ｘ嗥瘙舐銋餉血餉店踝撠獢蝬憟賢瑕撠閰脩頂蝯梁寞抒撠璆剔擗蝡臬蝡舀游敹閬批航抒賢 靘摰Ｘ銝剖撠璆剖梯” (舫餉店甈蝻箇典憒摰Ｘ鈭箏∠蜀剖亦蜀閰勗瘚)蝺銝單把衣典踝撠獢蝬潸瑁畾萇蝭閬摰蝢, Ｗ閬澆蝢, 祇蝞蝞⊥批鞈芰里貊蝑撌乩嚗蝛璆菔摰Ｘ嗅蝑脰皞蝞⊥改憒閬瘙撱靘游皜祈岫勗(憒 On site test)脣漲勗隞亙撠摰Ｘ嗅脣漲霅啣勗蝑璆剖瘣餃
嗉, 桀汲OIP (Voice Over IP)嗆頞典Ｖ, Call Center 閫瘙箸寞銋撠刻VOIP Centralization 甇亙Virtualization Call Center啣嗆 , ∟蝖祇頠擃賢隞仿銝剖嗆蝞∠Anytime嚗AnyWhere嚗AnyMe 撘摰Ｘ嗥瘙銋銝瑕啣刻銝剖菜啁璅∪嚗憒銝 撠獢脰撣詨虜券甇亙銝皛輯雲摰Ｘ嗅翰憭霈瘙蝡嗥剔啣嚗 撠獢蝞∠銋憭抒亥鈭憭扳蝔亥蝞∠(Lesson Learned) 銝餌粹閬蝞∠雿喳璅∪
隞乩舀典恥蝟餌絞撠獢銝剜渡箔鈭雓Call Center撠獢蝞∠寡釭嚗 敺其敺臭誑枉MP撠獢蝞∠蝬鈭粹憪撠格蝞∠嚗 冽銵撌亙(鈭憭扳蝔銋憭抒亥)嚗 冽祆蝭鞈芷嗡, 撠獢銝韏瑕閰脣撌乩, 格銝血遣蝡亥蝞∠鞈摨怒
NEC 鞈湔蝛, PMP
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